If you work in discharge planning, case management, probation, behavioral health, or any role that puts you in the position of finding housing for a vulnerable adult in Solano County, you already know how much time gets lost in the referral process. Calls that go unanswered. Programs that are full. Admission criteria that nobody explained clearly upfront. Documentation requirements that seem to multiply every time you ask.
It does not have to be that hard.
At Hazel’s Tranquility Place, we built our referral process specifically around the reality of your workday. You are managing multiple cases at once, working against discharge timelines. You need a program that responds quickly, communicates clearly, and does not make you jump through unnecessary hoops just to get a conversation started.
This guide gives you everything you need to submit a housing referral in Solano County to Hazel’s Tranquility Place. It covers who we serve, what information to have ready, how placements are coordinated through our sister agency Solano Impact Care, what happens after you refer, and how to reach us right now if you have a placement that needs to move quickly.
Whether you are a hospital discharge planner, a probation officer, a case manager, or a behavioral health provider, this guide is written for you.
Call Now: 707-301-4051
Who Hazel’s Tranquility Place Serves
Before submitting a referral, it helps to know whether the individual you are referring is a good fit for our program. Hazel’s Tranquility Place provides structured, supportive residential housing across three Solano County facilities for adults navigating critical life transitions.
We serve adults who are:
- Leaving a hospital or psychiatric facility with no safe discharge destination
- Experiencing housing instability connected to mental illness, substance use, or a co-occurring condition
- In recovery from substance use disorder and unable to safely return to previous living environments
- Justice-involved and rebuilding after incarceration with active supervision requirements
- In need of coordinated next-step support between crisis-level care and independent living
We work with referral partners across the following professional categories:
- Hospital discharge planners
- Case managers and care teams
- Behavioral health partners
- Probation and reentry partners
- Families and trusted referral sources
Our three locations include the men’s house in Glen Cove, Vallejo, the women’s house in Cordelia, Fairfield, and our third facility in Woodcreek, Fairfield. Placement across all three facilities is coordinated through our sister agency, Solano Impact Care.
For a deeper look at how our referral partnerships work and what referring professionals can expect from us long term, read our full guide on [anchor text: community referral partnerships in Solano County].
Before You Call — What to Have Ready
The fastest way to move a referral forward is to have the right information ready before you make contact. This is not about paperwork for its own sake. It is about making sure that the intake review can happen quickly and accurately so that your client does not wait longer than necessary.
Here is the full list of what to have ready when you submit a housing referral in Solano County to Hazel’s Tranquility Place:
Basic Demographics
- Full legal name
- Date of birth
- Current location, for example hospital name, facility, or current address
- Gender, to determine which of our three facilities is the right fit
Clinical and Health Information
- Primary diagnoses including psychiatric, medical, and substance use history
- Current medications and names of prescribing providers
- Most recent level of care completed, for example inpatient hospitalization, residential treatment, detox, or correctional release
- Any known allergies or medical conditions requiring daily management
Functional Assessment
- Level of assistance needed for activities of daily living
- Ability to self-medicate or need for medication management support
- Any cognitive or physical limitations relevant to a community residential setting
Behavioral and Safety Information
- Any history of aggression, elopement, self-harm, or behaviors relevant to a community residential setting
- Current behavioral health status and stability level
- Any active or recent crisis episodes
Housing and Social History
- Current living situation and recent housing history
- Known triggers or environmental risk factors
- Family involvement and support network
Supervision and Legal Information
- Active probation, parole, or other supervision requirements
- Name and contact information of assigned supervision officer if applicable
- Any housing restrictions related to offense history
Funding Information
- Primary funding source, for example Medi-Cal, SSI/SSDI, county-funded program, or private pay
- Insurance information if applicable
- Any pending benefits applications
Your Contact Information
- Your full name, title, and organization
- Direct phone number and email address
- Best times to reach you for follow-up
Having this information ready does not mean everything needs to be perfect or complete before you call. It means the conversation will move faster and the intake review will be more thorough when you have these details available.
Call Now: 707-301-4051
Step-by-Step — How to Submit a Referral
Here is the exact process for submitting a housing referral in Solano County to Hazel’s Tranquility Place.
Step 1 — Reach Out as Early as Possible
The single most important thing you can do is contact us before you are in crisis mode. Do not wait until the day of discharge or the day of release. Bed availability across our three Solano County locations changes quickly. The earlier you reach out, the more options we have to work with and the smoother the transition will be for your client.
Contact us in any of the following ways:
- Call: 707-301-4051
- Email: info@hazelstranquility.org
- Online: Visit hazelstranquility.org to submit a referral directly
All placements are coordinated through our sister agency, Solano Impact Care. When you reach out, our team receives your inquiry and begins the coordination process immediately.
Step 2 — Have an Initial Conversation
When you first contact us, you do not need to have every piece of documentation ready. Start with a brief overview of the individual’s situation. Our team will ask clarifying questions to get a quick picture of whether our program is likely to be a good fit and which of our three locations has current availability.
This initial conversation typically covers:
- Who the individual is and what their current situation involves
- What level of care they are transitioning from
- Any immediate safety or behavioral considerations
- Your timeline and any discharge or release deadline pressures
We will be honest with you during this conversation. If our program is not the right fit, we will tell you clearly and do our best to point you toward a more appropriate option.
Step 3 — Submit the Full Referral Information
Once the initial conversation confirms a likely fit, our team will walk you through submitting the full referral information outlined in the section above. You can provide this by phone, by email at info@hazelstranquility.org, or through the referral form at hazelstranquility.org.
Solano Impact Care coordinates the intake review on our end. Their team brings comprehensive care management and community resource navigation expertise to the assessment process, which means the review considers not just whether our housing is appropriate but also what wraparound supports will best serve the individual after placement.
Step 4 — Intake Review
Our team, in coordination with Solano Impact Care, reviews all referral information and assesses fit, safety, and placement appropriateness. We aim to complete this review and respond to you within one business day.
During the intake review we assess:
- Whether the individual’s needs match what our program provides
- Which of our three facilities is the most appropriate placement
- Whether any additional information is needed before a placement decision can be made
- Any specific accommodations or coordination needed for a smooth transition
Step 5 — Placement Confirmation
Once the intake review is complete, we confirm placement with you directly. At this point we work together to plan the logistics of the transition, including:
- Move-in date and time
- Transportation arrangements if needed
- Medication handoff and documentation
- Introduction of the individual to house expectations before arrival where possible
- Notification to relevant supervision officers, treatment providers, or family members with appropriate consents in place
Step 6 — Transition Day
On the day of transition, our staff receive the incoming resident with a structured orientation process. This includes a tour of the facility, introduction to house rules and daily schedule, introductions to current residents and staff, and a review of the individual’s immediate needs and plan.
We make every effort to ensure that transition day feels as calm and supported as possible for the individual, because first impressions of a new environment matter enormously for someone arriving in a vulnerable state.
Step 7 — Ongoing Communication With You
Your role does not end at placement. Neither does ours. After your client is admitted, you will have a named contact at Hazel’s Tranquility Place for the duration of the placement. You can expect:
- Proactive updates on your client’s progress and participation
- Prompt notification of any behavioral incidents, rule violations, or changes in condition
- Participation in care conferences or case review meetings as needed
- Written documentation of participation and progress available upon request
- Clear communication about transition planning as the placement progresses
Call Now: 707-301-4051
Specific Guidance for Different Referral Types
Different professional roles come to the referral process with different priorities and timelines. Here is tailored guidance for each of the primary referral partner types we work with.
Hospital Discharge Planners
Time is your most limited resource. You are working against discharge deadlines while managing complex documentation and multiple simultaneous cases.
When you contact Hazel’s Tranquility Place as a discharge planner, lead with the discharge date. That is the most important piece of information for us to work around. From there, we move as quickly as the intake process allows to confirm fit and availability before that date arrives.
We also recommend sharing the discharge summary as early in the process as possible, even a working draft, so our team can begin reviewing clinical information before the formal referral is submitted.
For a full breakdown of what our program offers post-discharge patients and what to include in a hospital referral, read our detailed guide on [anchor text: hospital discharge housing in Solano County].
Probation Officers and Reentry Partners
Your priorities are verified stable housing, consistent communication about compliance, and a program that understands the reentry population and takes supervision requirements seriously.
When you contact us about a justice-involved client, share the supervision conditions upfront. We need to know what the housing requirements are, who the assigned officer is, and what conditions affect how we operate within the residential setting. We maintain active communication with supervision officers throughout every placement and notify you promptly of anything relevant to compliance status.
Our full guide on [anchor text: reentry housing programs in Solano County] covers everything probation officers and reentry partners need to know about working with our program.
Case Managers and Behavioral Health Providers
Your priority is clinical continuity. You have built a care plan and you need to know that the residential environment your client moves into will support rather than undermine that plan.
When you refer a client to Hazel’s Tranquility Place, share the clinical picture as completely as possible including diagnoses, current treatment providers, medications, and any behavioral health considerations. Our team coordinates directly with your clinical colleagues throughout the placement and welcomes participation in case conferences and care reviews.
Common Referral Mistakes and How to Avoid Them
After working with referral partners across Solano County, we have noticed a few patterns that slow the process down or create unnecessary friction. Here is how to avoid them.
Waiting too long to reach out
The most common issue is contacting us the day before discharge or release. Bed availability changes quickly. Early outreach gives everyone more options and more time to plan a smooth transition.
Incomplete safety information
We understand that professionals sometimes feel hesitant to share challenging behavioral history because they worry it will disqualify a client from placement. In reality, withholding that information creates more problems than it solves. We are experienced with complex cases. We need accurate information to keep our residential community safe and to serve your client well.
Unclear funding information
Funding questions slow placements down more than almost anything else. Know the funding source before you call and if you are unsure, tell us that upfront so we can help navigate options together.
Not staying in contact after placement
The professionals whose clients do best in our program are the ones who remain actively involved. Check in with us. Attend care conferences. Keep communication lines open. Your ongoing involvement genuinely makes a difference to outcomes.
Call Now: 707-301-4051
What Happens if a Bed Is Not Available Right Now
Bed availability at our three Solano County locations changes quickly and sometimes a placement is not immediately available when you call. Here is what to do in that situation.
First, tell us your timeline. Sometimes a placement that is not available today becomes available within days. If your discharge or release date gives us a window to work with, we can often secure a placement before that deadline arrives.
Second, leave your contact information. When availability opens up, we reach out to professionals who have been in contact with us about current clients first.
Third, ask us about alternatives. Our partnership with Solano Impact Care gives us connections to a broader network of community resources and we can often help identify other appropriate options when our own beds are full.
Fourth, call back. Do not assume that a lack of availability today means a lack of availability tomorrow. The situation changes regularly.
Frequently Asked Questions
Q: Does a client need to be currently housed to be eligible for a referral to Hazel’s Tranquility Place?
No, many of the adults we serve are currently in a hospital, facility, or unstable situation and we accept referrals for individuals who are preparing to transition from any of those settings.
Q: Can a family member submit a referral or does it need to come from a professional?
Families can absolutely contact us directly and we will walk them through the same process, because we recognize that families are often the most motivated and informed advocates for the people we serve.
Q: How quickly does Hazel’s Tranquility Place respond to referral inquiries? We aim to respond to all referral inquiries within one business day and for urgent discharge situations we do our best to move even faster when we can.
Q: What if my client has a complex history that might make placement difficult?
Call us and have an honest conversation because we are experienced with complex cases and we would rather talk through the specifics directly than have someone miss out on a placement due to assumptions made without that conversation.
Q: Is there a cost to submit a referral?
There is no cost to submit a referral and our team will discuss funding options including Medi-Cal, SSI/SSDI, county programs, and private pay during the intake process.
Q: What is the role of Solano Impact Care in the referral process?
Solano Impact Care is our sister agency that coordinates placements across our three Solano County facilities and brings comprehensive care management and wraparound support services that strengthen outcomes for every resident we serve.
Ready to Refer Someone Today
Submitting a housing referral in Solano County to Hazel’s Tranquility Place is straightforward. Reach out early. Have the key information ready. Be honest about the full picture. And stay involved after placement.
That is the formula for a referral that results in a genuine placement, a smooth transition, and a client who actually stabilizes rather than cycling back to crisis.
Hazel’s Tranquility Place was founded by Fairfield Councilwoman K Patrice Williams to fill the gap between crisis and stability in Solano County. That mission drives everything we do, including how we designed this referral process, because we know that every day between a crisis and a safe placement is a day of risk for the person you are trying to help.
Do not let the process be the barrier. Reach out today.
Call Now: 707-301-4051Email: info@hazelstranquility.org Website: hazelstranquility.org